Adult students come to literacy programs with their individual sets of motivations, barriers and personal needs. In this training module, Community Literacy of Ontario explores issues around the important topic of student retention. We know that we live in the information age where an ever-increasing level of literacy is needed. However, in Canada millions of people face literacy challenges. Surveys indicate that here in our province, four in ten Ontarians aged 15 and over do not have the literacy skills they need to meet the demands of modern life.