My job was to track the progress of our crews and follow-up with the clients who outsourced our work. Charlotte supported the operations manager of our office, and was a no-nonsense, but sweet lady in her early fifties. Charlotte and I had a good relationship, even though I was only 24 at the time. Charlotte was a medium-toned black woman standing about 5"6, with a plump, but not fat figure. She carried a pair of 38 FF's that had me sweating from the moment I met her.